Technical support
Questions about access, configuration, app activation, participants or system behaviour.
info@hospitalalarm.com → Support
Support for configured customer environments.
For technical questions, configuration topics and operational assistance related to an authorised HOSPITALALARM.COM deployment.
Integration support
Project-specific questions concerning external systems, APIs, telephony or deployment architecture.
Contact us →Security-related reports
Report suspected technical vulnerabilities or security-relevant behaviour without including patient data or credentials.
Report securely → Before contacting support
Include the context we need to reproduce the issue.
Component
Web, iOS app, telephone alerting, email, API or administration.
Timestamp
Approximate date, time and timezone of the observed behaviour.
Expected result
What you expected the system to do and what happened instead.
No sensitive data
Do not send patient information, passwords, API secrets or other credentials.